FAQ

Dispatch Times

All orders are dispatched within 1–2 working days. You will receive a DHL tracking number via email once your order has been posted. In the event of any delays in dispatch times we will notify you via email.

Average delivery times are between 2–3 days after pickup.

Customs Fees

Customs charges may apply on international purchases; the customer is responsible for paying these charges. If custom fees are unpaid and the order is returned to us the buyer will only be refunded 80% of the order value due to admin fees. Returns will not be accepted based off of unpaid customs fees.

Unclaimed or Returned Shipments

If an order is unclaimed by the customer and/or returned to us due to an incomplete address, we will reach out to the customer. If after 30 days the customer does not respond we will refund the customer in full. The customer must pay for a re-dispatch if an order is returned to us.

International Orders, Duties & Shipping

International orders may be subject to duties and fees that vary by country and are based on the value of your order, which will be borne by the customer/receiver. The Digicam Depository is not liable for the postal charges, return shipment costs, customs charges and handling fees incurred once the parcel has been shipped.

Shipping Locations

We ship to UK, USA, Germany, Canada, Australia, Austria, Belgium, Brazil, China, Cyprus, Denmark, Finland, France, Georgia, Gibraltar, Greece, Guernsey, Hong Kong, Iceland, Indonesia, Italy, Japan, Jersey, Kuwait, Latvia, Luxembourg, Macao, Malaysia, Mexico, Monaco, Morocco, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, and United Arab Emirates.

Warranty, Returns & Exchanges Terms & Conditions

(Online and In-Store Purchases)

All pre-owned cameras are carefully inspected and function-tested three times before being listed for sale. As these are second-hand items, however, minor cosmetic imperfections, normal signs of use, and unforeseen issues may occasionally occur.
We stand behind the functional condition of our cameras and will accept returns for items that are found to have a functional defect that was not disclosed in the product listing, subject to the terms below.

1. Warranty & Return Period

Any request for a return, refund, or exchange must be submitted within 14 calendar days of receiving the order. The item must be returned to us within the timeframe specified by our team when the return is approved. The camera must be returned in the same condition in which it was sold, together with all original components, accessories, and items included with the purchase. The camera must be received and inspected by us before any refund or exchange is processed. Refunds or exchanges will only be approved where the item is confirmed to have a functional defect that was not disclosed at the time of sale.

2. Condition of Returned Items

To be eligible for a return or exchange, the camera must not show evidence of:

- Accidental damage, impact, or mishandling
- Water or liquid damage
- Improper use or operation
- Unauthorised repairs, modifications, or alterations
- Damage caused by accessories or third-party equipment
- Any other damage that occurred after the item was received by the buyer

We reserve the right to reject a return if, following inspection, we determine that the reported issue was caused by accidental damage, misuse, alteration, or other circumstances outside our control. Buyers are responsible for ensuring that returned items are securely and adequately packaged. We are not responsible for damage, loss, or theft occurring during return shipping.

3. Refunds & Exchanges

Where a qualifying functional defect is confirmed, we may, at our discretion and subject to availability:

- Offer an exchange for the same or an equivalent item; or
- Provide a refund of store credits for the purchase price of the defective item.

If the same item is no longer available, we will discuss the available options with the buyer. A refund or exchange will only be processed after the returned camera has been received and inspected.

4. Return Shipping

Local Online Orders: Approved returns may be dropped off at our store at 47 Haji Lane, Singapore, or shipped back to us. The buyer is responsible for all return shipping costs.

International Orders: The buyer is responsible for all costs associated with returning the item, including return shipping, customs duties, taxes, insurance, and any other applicable charges. We strongly recommend using a tracked and insured shipping service when returning an item.

5. Items Not Eligible for Return

Accidental Damage: Items damaged due to accidents, mishandling, improper storage, misuse, or negligence after delivery are not eligible for return.
Change of Mind: We do not accept returns simply because the buyer has changed their mind, no longer wants the item, or has decided that the item does not meet their personal preferences.
Pre-Disclosed Defects: Any defects, faults, cosmetic imperfections, or functional limitations that were clearly stated or shown in the product listing at the time of purchase are not considered warranty defects and are not grounds for a return or exchange.
Cosmetic Condition: As our cameras are pre-owned, normal signs of use, including minor scratches, scuffs, paint wear, marks, or other cosmetic imperfections consistent with the item's stated condition, are not considered functional defects.

6. Important Information Before Purchase

Please carefully review the product listing, photographs, description, stated condition, and disclosed defects before completing your purchase. By purchasing a pre-owned camera from us, you acknowledge that the item is second-hand and may show reasonable signs of previous use. Our warranty covers undisclosed functional defects only and does not cover normal wear and tear, cosmetic imperfections, or issues specifically disclosed before purchase.

7. How to Request a Return

To request a return or exchange, please contact us within 14 calendar days of receiving your order and provide:

- Your order details
- A description of the issue
- Photographs or videos demonstrating the issue, where applicable
- Any other information reasonably requested by our team

Do not send an item back before receiving return instructions from us. All returned items are subject to inspection. Our determination regarding whether an issue falls within this warranty will be based on the condition of the item and the circumstances of the reported defect.

By purchasing from us, you acknowledge and agree to these Warranty, Returns & Exchanges Terms & Conditions.

Returns & Exchanges

All our cameras are put through a rigorous inspection process and tested 3 times before putting up for sale. However, as with all second hand items, there may be rare occasions where unforeseen complications that are out of our control may arise. We will be happy to accept any returns for functionally defective items.

A request for a refund or exchange must be submitted within 14 days of receiving your order.

The camera purchased must be returned in its original condition with all components intact. Any items that appear to have been damaged or altered in any way will not be eligible for return.

How To Return Your Camera

For local online orders, returns can be made by either dropping the item off at our store at 43 Haji Lane or shipping it back. The buyer is responsible for return shipping costs.

For international orders, return shipping costs will also be borne by the buyer.

We Do Not Accept Returns for

1. Accidental Damage: Items that have been damaged due to mishandling or accidents are not eligible for return.

2. Change of Mind: We do not accept returns for products if you simply change your mind after purchase.

3. Pre-Disclosed Defects: Items that have defects or issues clearly stated in the product listing at the time of purchase are not eligible for return.

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